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What is a "minor injury" under the new Motor Accident Injuries Act 2017 (an update)

Updated on August 11, 2023 | Published on June 18, 2019

By Matthew Garling

This information is for injuries sustained in motor vehicle accidents which occurred on or after 1 December 2017.

The type and amount of compensation you can claim depends in a large part on whether your injury is classified as a “minor injury” or not.

The Motor Accidents Injuries Act 2017 defines a minor injury as ‘a soft tissue injury, or a minor psychological or psychiatric injury’.

Find out if you have a claim in just 2-minutes

You may be eligible for compensation if you have a minor injury.

Making a compensation claim

Once you have made a claim for personal injury benefits, the insurer will pay weekly payments of compensation if you are able to work and medical expenses for a period of up to 26 weeks.

Everyone who is injured in a motor vehicle accident, no matter whose fault, is entitled to payment of weekly compensation and medical expenses for a period of up to six months.

If you wish to receive weekly payments and medical expenses after 26 weeks, the insurer is required to decide in relation to your claim as to the following:

  1. Whether or not the motor vehicle accident was your fault or the fault of the other driver.
  2. Whether you have a “minor injury”.

The insurer usually makes this decision about 3 months after you have made the claim.

Payments after 26 weeks

To continue to receive statutory benefits of weekly compensation and medical expenses after 26 weeks and have an entitlement to make a common law claim for pain and suffering and loss of future income, it must be determined that:

  1. The accident was not your fault but the fault of the other driver; and
  2. That you do not have a “minor injury”.

What is a minor injury?

The Motor Accidents Injuries Act 2017 defines a minor injury as follows:

  1. Soft tissue injury.
  2. A minor psychological or psychiatric injury.

A soft tissue injury is defined as:

An injury to the tissues that connects, supports or surrounds other structures or organs of the body (such as muscles, tendons, ligaments, menisci, cartilage, fascia, fibrosis tissues, fat, blood vessels and synovial membranes) but not an injury to nerves or a complete or partial rupture of tendons, ligaments, menisci or cartilage.

The regulations add the following:

An injury to a spinal nerve root that manifests in neurological signs (other than radiculopathy) is included as a soft tissue injury.

A minor psychological or psychiatric injury is defined as:

A psychological or psychiatric injury that is not a recognised psychiatric illness.

This means that if you have sustained PTSD or an adjustment disorder as a result of a motor vehicle accident, this is a recognised psychiatric injury and therefore is not a minor injury.

If you disagree with the decision, made by the insurer, about whether or not you have a minor injury you can refer the matter to Dispute Resolution Service (DRS) to resolve this dispute. The DRS will appoint an independent assessor to make a binding decision.

Examples of Minor Injury Decisions

There have now been a number of decisions made by the DRS in relation to what constitutes a minor injury and here are some examples:

  • The claimant was a front seat passenger in a vehicle. The traffic lights which was rear-ended by another car. The claimant reported a brief loss of consciousness, was taken to hospital by ambulance. The claimant subsequently consulted a general practitioner and had pain in the right side of the neck, low back, right leg and right knee. The claimant underwent 18 sessions of physiotherapy and continued to consult his general practitioner.

On examination, the claimant was found to have a reduced range of motion in the neck but no muscle spasm or guarding, a reduced range of motion in the lumbar spine but with no muscle spasm or guarding and no neurological symptoms.

The claimant was diagnosed as suffering soft tissue injury to the cervical spine, right shoulder, low back, left chest and right knee. There was no radiculopathy present. The claimant was found to have a minor injury as it satisfied the definition of minor injury in that all injuries sustained were soft tissue and there were no neurological signs such as radiculopathy present.

The claimant was therefore only entitled to weekly payments and medical expenses for a period of 6 months.

  • The claimant was again involved in a rear end motor vehicle accident reporting immediate neck pain with radiation of pain across both shoulders and into the upper back. The DRS assessor found that the claimant had sustained a whiplash injury to the cervical and upper thoracic spine with referred symptoms into the left and right shoulder region. There was no evidence of radiculopathy or any neurological condition. There was no injury involving any torn ligaments, tendons or nerves.

This was considered a minor injury as it was soft tissue only.

From a physical perspective to have more than a minor injury there needs to an injury involving torn ligaments, tendons or nerve damage such as radiculopathy. Scarring and other bodily disfigurements, any eye injury, hearing loss, organ damage or fracture/broken bone will be enough to qualify as more than a minor injury.

However, any spine injury that does not produce radiculopathy, that is, nerve damage, does not and will be considered a minor injury. Such spinal injuries are considered “soft tissue”.

The definition is harsh and people with serious injuries will often not qualify for benefits after 26 weeks or Common Law claims as they will be classified as having a minor injury.

In relation to psychological injuries the following example is helpful:

  • A claim involved a claimant who was driving with his family. As the claimant slowed down and indicated to turn left, a vehicle collided with a rear of their car. The claimant lost control of the car and spun around to face another vehicle which collided with the claimant’s car. The claimant was concerned with the welfare of his family members and was subsequently transported to hospital with soft tissue injury.

The claimant subsequently consulted his general practitioner with complaints of stiff neck, pain, headaches and insomnia. The claimant was referred to a physiotherapist and treated with analgesic medication. The physical injuries were considered minor injuries as they were soft tissue in nature.

The claimant however also had a psychological condition as he was suffering from intrusive and recurrent memories of the accident, flashbacks, disturbed sleep, irritability, persistent thoughts of self-blame and guilt, fluctuating appetitive, poor energy and lack of motivation and unable to drive due to increased anxiety.

The initial diagnoses was one of an adjustment disorder with mixed anxiety and depressed mood. Subsequently, a diagnosis was made of post-traumatic stress disorder.

An acute stress disorder or an adjustment disorder is considered to be a minor psychological or psychiatric injury.

Post-traumatic stress disorder is not considered to be a minor injury. Whilst the claimant’s condition had originally begun as an acute stress reaction, it had developed into post-traumatic stress disorder and therefore was not considered to be a minor injury.

The insurer’s decision as to whether the injury is a minor injury can be challenged through the Dispute Resolution Service.

You will need the assistance of an Accredited Specialist in Personal Injury Law to assist in making this application to DRS as it may require obtaining medical evidence from your treating doctors to assist in determining whether the injury is a minor or non-minor injury.

Legal costs for challenging an insurer’s decision through the DRS are paid for directly by the insurer.

Garling & Co Lawyers

Matthew Garling

Matthew Garling is an Accredited Specialist in Personal Injury Law approved by New South Wales Law Society. He is admitted to practice in the Supreme Court of NSW and the High Court of Australia. Matthew is also a member of...
Ros P.
07:12 29 Jun 25
Staff polite, clear and concise. Explained well in a logistical manner. Overall a great service.
Chris G
01:25 23 Jun 25
My experience with Garling & Co has been a positive one throughout the claims process. Matthew, Emily, Emma and Rebecca have been responsive, understanding and supportive during my ongoing recovery.
Sandra C.
04:11 16 Jun 25
Garling & Co Lawyers were professional from start to finish. They made me feel like I was as important to them as all their clients. Emma Perkins and her team went over and above in all aspects to... exceed my expectations. Highly recommended.read more
Phillip R.
12:05 26 Apr 25
My case was extremely well managed by Garling & Co. I can highly recommend and commend Matthew Garling for his professionalism in handling my matter in a direct manner. Thank you.
alex S.
05:14 14 Apr 25
The guys know what they doing, high professional, best service and good results.They always there for answers every question in the same day.I can not be more happy with this company.HIGH... RECOMMENDED!!!read more
Pitchman D.
01:31 08 Apr 25
"I am writing to wholeheartedly recommend Matthew Garling at Garling & Co. From the outset, Matthew was incredibly communicative, always responsive to my questions and concerns, and kept me fully... informed throughout the process. Their expertise in worker’s compensation was evident, and I felt confident in their ability to navigate my complex case. Matthew Garling was also incredibly empathetic and understanding, making me feel supported and heard during a difficult time. I would highly recommend Matthew to anyone seeking legal representation. They truly went above and beyond to achieve a positive outcome for me."read more
T M
08:15 27 Feb 25
To describe my experience with Garling & Co Lawyers as transformative would be an understatement. From the moment I engaged their services, I was met with a level of professionalism, compassion, and... legal acumen that is truly unparalleled. At the heart of this exceptional team is Mr. Matthew a man whose profound intellect, vast experience, and unwavering commitment to his clients set him apart as one of the finest advocates in the field of personal injury law.Mr. Matthew possesses an extraordinary depth of knowledge, honed by years of navigating the complexities of personal injury claims. His ability to anticipate challenges, strategize effectively, and counteract adversarial tactics is nothing short of remarkable. In my case, where I suffered a debilitating back injury as a result of a workplace accident, the road to recovery both physically and legally felt insurmountable. Insurance companies and medical examiners sought to downplay the severity of my condition, attempting to minimise my impairment rating and deny me the compensation I rightfully deserved. Yet, Mr. Matthew stood firm, refusing to let them diminish the gravity of my suffering.What struck me most about Mr. Matthew and indeed the entire team at Garling & Co is their genuine care for their clients. Mr. Matthew is not merely a lawyer; he is a compassionate advocate who understands the human element behind every case. He listened intently as I described the chronic pain, mobility limitations, and emotional toll caused by my back injury , treating my story with the seriousness it warranted. His internal and external team, equally brilliant and dedicated, worked tirelessly to gather medical evidence, consult specialists, and build an unassailable case that highlighted the true extent of my injuries. Together, they formed an unstoppable force, driven by a shared mission to deliver the best possible result for their clients.The professionalism exhibited by Garling & Co is of such a high caliber that it defies belief. Every interaction was marked by courtesy, precision, and transparency. They communicated with me regularly, keeping me informed at every stage of the process and ensuring I felt empowered rather than overwhelmed. Their ability to simplify even the most intricate legal matters into understandable terms speaks volumes about their expertise and client-centered approach.Thanks to Mr. Matthew and his team, what began as a daunting and disheartening journey ended in triumph. Facing a severe back injury that left me unable to work or enjoy life as I once did, I encountered countless obstacles designed to diminish my claim. Yet, under Mr. Matthew’s guidance, those barriers were dismantled one by one. The result he achieved for me was not just satisfactory it was extraordinary. He secured the maximum compensation I deserved, restoring not only my financial stability but also my faith in the legal system.If you find yourself grappling with the aftermath of a personal injury, whether it be a back injury , workplace accident, or any other trauma, I implore you to place your trust in Garling & Co Lawyers. They are more than capable of turning despair into hope, adversity into victory, and injustice into resolution. With Mr. Matthew leading the charge, you can rest assured that your case will be handled with the utmost integrity, intelligence, and tenacity.In closing, I wish to express my deepest gratitude to Mr. Matthew and the entire team at Garling & Co. You have made an indelible impact on my life, and I will forever be indebted to you for your tireless efforts and unwavering support. To anyone seeking representation that combines brilliance, professionalism, and genuine care, look no further Garling & Co is the epitome of excellence.read more
S Z
07:46 27 Feb 25
I cannot express enough gratitude for the exceptional support and dedication provided by Garling & Co Lawyers, particularly Mr. Matthew, Alison, and their incredible team. They have been nothing... short of a lifeline during one of the darkest chapters of my life a time when I felt abandoned, broken, and unsure if anyone could truly help me.After sustaining multiple disabilities from a workplace injury, I was left grappling with physical pain, emotional turmoil, and overwhelming uncertainty about my future. I had initially turned to another law firm one of those big names everyone talks about but they failed me. Despite their promises and polished reputation, they couldn’t deliver when it mattered most. Faced with insurance medical examiners determined to downplay my injuries and strip away my rights, I felt powerless. It seemed like no one was on my side until I found Garling & Co.From the very first conversation, Matthew, Alison, and the entire team showed me what real compassion looks like. They didn’t just hear my story; they felt it. Every phone call I made was answered with patience and understanding. Every question I had was met with clarity and reassurance. For the first time in months, I felt seen, heard, and valued not as a case file, but as a person.What sets Garling & Co apart isn’t just their unmatched legal expertise it’s their humanity. They understood the weight of what I was carrying, and they carried it with me. Where others saw obstacles too great to overcome, they saw opportunities to fight harder. Their wisdom, determination, and relentless pursuit of justice transformed a losing case into a victory that exceeded all expectations.The difference between my previous lawyers and Garling & Co? Heart. My former lawyers treated my case like a transaction; Garling & Co treated it like a mission. They refused to let the insurance company minimize my suffering or dismiss my struggles. Instead, they fought tooth and nail to secure the maximum impairment compensation I deserved a result I never dreamed possible after everything I’d been through.If you’re reading this and feeling lost, scared, or defeated, please know there is hope. No matter how complex or challenging your situation may seem, Garling & Co will stand by you. They’ll dig deep, work tirelessly, and leave no stone unturned in their quest for fairness and justice. You won’t just be hiring lawyers you’ll be gaining advocates who genuinely care about your well-being and your future.To Matthew, Alison, and the entire team at Garling & Co: thank you!!! doesn’t feel like enough. You’ve given me back my dignity, my peace of mind, and my belief that good people still exist in this world. If anyone is searching for a team that will pour their heart and soul into your case, look no further. These are the lawyers who will turn your darkest days into brighter tomorrows.read more
Jude M.
03:54 21 Feb 25
I rang Mr Matthew Garling on a matter, and Matthew gave me his time and honest advice from goodwill. Matthew is a very honest, good man of integrity who went beyond the call of duty. I would highly... recommend Matthew and his company.read more
Pouya Zadbar T.
01:36 15 Feb 25
Garling and Co were very helpful and did their best to get the most payout for my mothers workers compensation claim. We were very happy with their patience and understanding as this was a long and... trying process with the insurance. I Would definitely recommend their services.read more
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Ros P.
07:12 29 Jun 25
Staff polite, clear and concise. Explained well in a logistical manner. Overall a great service.
Chris G
01:25 23 Jun 25
My experience with Garling & Co has been a positive one throughout the claims process. Matthew, Emily, Emma and Rebecca have been responsive, understanding and supportive during my ongoing recovery.
Sandra C.
04:11 16 Jun 25
Garling & Co Lawyers were professional from start to finish. They made me feel like I was as important to them as all their clients. Emma Perkins and her team went over and above in all aspects to... exceed my expectations. Highly recommended.read more
Phillip R.
12:05 26 Apr 25
My case was extremely well managed by Garling & Co. I can highly recommend and commend Matthew Garling for his professionalism in handling my matter in a direct manner. Thank you.
alex S.
05:14 14 Apr 25
The guys know what they doing, high professional, best service and good results.They always there for answers every question in the same day.I can not be more happy with this company.HIGH... RECOMMENDED!!!read more
Pitchman D.
01:31 08 Apr 25
"I am writing to wholeheartedly recommend Matthew Garling at Garling & Co. From the outset, Matthew was incredibly communicative, always responsive to my questions and concerns, and kept me fully... informed throughout the process. Their expertise in worker’s compensation was evident, and I felt confident in their ability to navigate my complex case. Matthew Garling was also incredibly empathetic and understanding, making me feel supported and heard during a difficult time. I would highly recommend Matthew to anyone seeking legal representation. They truly went above and beyond to achieve a positive outcome for me."read more
T M
08:15 27 Feb 25
To describe my experience with Garling & Co Lawyers as transformative would be an understatement. From the moment I engaged their services, I was met with a level of professionalism, compassion, and... legal acumen that is truly unparalleled. At the heart of this exceptional team is Mr. Matthew a man whose profound intellect, vast experience, and unwavering commitment to his clients set him apart as one of the finest advocates in the field of personal injury law.Mr. Matthew possesses an extraordinary depth of knowledge, honed by years of navigating the complexities of personal injury claims. His ability to anticipate challenges, strategize effectively, and counteract adversarial tactics is nothing short of remarkable. In my case, where I suffered a debilitating back injury as a result of a workplace accident, the road to recovery both physically and legally felt insurmountable. Insurance companies and medical examiners sought to downplay the severity of my condition, attempting to minimise my impairment rating and deny me the compensation I rightfully deserved. Yet, Mr. Matthew stood firm, refusing to let them diminish the gravity of my suffering.What struck me most about Mr. Matthew and indeed the entire team at Garling & Co is their genuine care for their clients. Mr. Matthew is not merely a lawyer; he is a compassionate advocate who understands the human element behind every case. He listened intently as I described the chronic pain, mobility limitations, and emotional toll caused by my back injury , treating my story with the seriousness it warranted. His internal and external team, equally brilliant and dedicated, worked tirelessly to gather medical evidence, consult specialists, and build an unassailable case that highlighted the true extent of my injuries. Together, they formed an unstoppable force, driven by a shared mission to deliver the best possible result for their clients.The professionalism exhibited by Garling & Co is of such a high caliber that it defies belief. Every interaction was marked by courtesy, precision, and transparency. They communicated with me regularly, keeping me informed at every stage of the process and ensuring I felt empowered rather than overwhelmed. Their ability to simplify even the most intricate legal matters into understandable terms speaks volumes about their expertise and client-centered approach.Thanks to Mr. Matthew and his team, what began as a daunting and disheartening journey ended in triumph. Facing a severe back injury that left me unable to work or enjoy life as I once did, I encountered countless obstacles designed to diminish my claim. Yet, under Mr. Matthew’s guidance, those barriers were dismantled one by one. The result he achieved for me was not just satisfactory it was extraordinary. He secured the maximum compensation I deserved, restoring not only my financial stability but also my faith in the legal system.If you find yourself grappling with the aftermath of a personal injury, whether it be a back injury , workplace accident, or any other trauma, I implore you to place your trust in Garling & Co Lawyers. They are more than capable of turning despair into hope, adversity into victory, and injustice into resolution. With Mr. Matthew leading the charge, you can rest assured that your case will be handled with the utmost integrity, intelligence, and tenacity.In closing, I wish to express my deepest gratitude to Mr. Matthew and the entire team at Garling & Co. You have made an indelible impact on my life, and I will forever be indebted to you for your tireless efforts and unwavering support. To anyone seeking representation that combines brilliance, professionalism, and genuine care, look no further Garling & Co is the epitome of excellence.read more
S Z
07:46 27 Feb 25
I cannot express enough gratitude for the exceptional support and dedication provided by Garling & Co Lawyers, particularly Mr. Matthew, Alison, and their incredible team. They have been nothing... short of a lifeline during one of the darkest chapters of my life a time when I felt abandoned, broken, and unsure if anyone could truly help me.After sustaining multiple disabilities from a workplace injury, I was left grappling with physical pain, emotional turmoil, and overwhelming uncertainty about my future. I had initially turned to another law firm one of those big names everyone talks about but they failed me. Despite their promises and polished reputation, they couldn’t deliver when it mattered most. Faced with insurance medical examiners determined to downplay my injuries and strip away my rights, I felt powerless. It seemed like no one was on my side until I found Garling & Co.From the very first conversation, Matthew, Alison, and the entire team showed me what real compassion looks like. They didn’t just hear my story; they felt it. Every phone call I made was answered with patience and understanding. Every question I had was met with clarity and reassurance. For the first time in months, I felt seen, heard, and valued not as a case file, but as a person.What sets Garling & Co apart isn’t just their unmatched legal expertise it’s their humanity. They understood the weight of what I was carrying, and they carried it with me. Where others saw obstacles too great to overcome, they saw opportunities to fight harder. Their wisdom, determination, and relentless pursuit of justice transformed a losing case into a victory that exceeded all expectations.The difference between my previous lawyers and Garling & Co? Heart. My former lawyers treated my case like a transaction; Garling & Co treated it like a mission. They refused to let the insurance company minimize my suffering or dismiss my struggles. Instead, they fought tooth and nail to secure the maximum impairment compensation I deserved a result I never dreamed possible after everything I’d been through.If you’re reading this and feeling lost, scared, or defeated, please know there is hope. No matter how complex or challenging your situation may seem, Garling & Co will stand by you. They’ll dig deep, work tirelessly, and leave no stone unturned in their quest for fairness and justice. You won’t just be hiring lawyers you’ll be gaining advocates who genuinely care about your well-being and your future.To Matthew, Alison, and the entire team at Garling & Co: thank you!!! doesn’t feel like enough. You’ve given me back my dignity, my peace of mind, and my belief that good people still exist in this world. If anyone is searching for a team that will pour their heart and soul into your case, look no further. These are the lawyers who will turn your darkest days into brighter tomorrows.read more
Jude M.
03:54 21 Feb 25
I rang Mr Matthew Garling on a matter, and Matthew gave me his time and honest advice from goodwill. Matthew is a very honest, good man of integrity who went beyond the call of duty. I would highly... recommend Matthew and his company.read more
Pouya Zadbar T.
01:36 15 Feb 25
Garling and Co were very helpful and did their best to get the most payout for my mothers workers compensation claim. We were very happy with their patience and understanding as this was a long and... trying process with the insurance. I Would definitely recommend their services.read more
University of Technology, Sydney
Member of Law Society of New South Wales
Law Society of NSW Specialist Accreditation
University of Sydney
Legal Profession Admission Board of New South Wales
The law society of nsw professional standards scheme logo.
University of Technology, Sydney
Member of Law Society of New South Wales
Law Society of NSW Specialist Accreditation
University of Sydney
Legal Profession Admission Board of New South Wales
The law society of nsw professional standards scheme logo.
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