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Duty of Care

The term ‘duty of care’ refers to the legal obligation to take reasonable care not to injure or harm another person. This extends to personal injury or death, damage to property, and economic loss.

If a person fails to exercise reasonable care they will likely be found negligent and therefore liable for the injury or harmed sustained.

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The law of negligence is contained in the Civil Liability Act 2002 (NSW) (CLA), and the CLA sets out three conditions that must be met for negligence to have occurred:

  1. The risk was foreseeable, or the risk is something that the person should have known
  2. The risk was significant
  3. There was a failure to take precautions, where a reasonable person would have taken such precautions

In deciding whether the duty of care law was breached, the court will look at the link between the negligence and the harm caused, the probability that the harm would occur, the extent of the harm caused, the burden of taking precautions, as well as the unique duty of care relationship.

The type of relationships that are covered by a duty of care claim are extensive. For example, a duty of care exists between:

  • Employer and employee
  • Doctor/hospital and patient
  • School and student
  • Premises owner or occupier and persons on that premises
  • Road user and other road user (pedestrians, bicycle riders, other motorists)

Common duty of care circumstances

While there are many duty of care relationships, some are much more common than others. In the following circumstances a duty of care exists at law:

Doctor and patient

The duty of care a doctor owes to their patients is very complex and exists in all doctor patient relationships. The duty of care in this relationship extends to and includes giving adequate advice, diagnosis and warning regarding risks, and outcomes and possible side effects. The duty of care also exists in the performance of surgery and other medical interventions.

There is also a duty of care between a hospital and its patients, and this duty of care requires that all hospitals provide their patient with reasonable medical care. Anything outside of this duty of care can be defined as medical negligence.

School and student

The duty of care owed in this relationship requires the teachers at the school, and the school itself to take reasonable care for the wellbeing and safety of the students under its control.

The duty of care in this relationship extends not only to physical wellbeing but also psychological wellbeing. For example, if a group of Year One students were not supervised at all during lunch break and a student was injured, the school would likely be found negligent as they did not provide adequate care and supervision for the children, who due to their immature age, need appropriate supervision.

Occupier of premises

The owner or lessor of a property has a duty of care to any occupants on its premises, (also known as occupiers liability). This duty extends to cover slips, trips and falls in venues such as hotels or clubs, shopping centres, and any other privately owned or occupied premises.

Therefore, if you were at your local shopping centre and you slipped on spilt milk on the floor and sustained an injury, it is possible that the supermarket had breached their duty of care to you, as they failed to provide an adequate system of inspection and cleaning of spills where the risk of serious injury was reasonably foreseeable.

Public Liability

Duty of care also extends to public liabilities. This includes injuries sustained in public parks, footpaths, trips on drainage pipes, roadworks, or man holes on public streets, or any other injury occurring on premises that is under the control of local government or other government bodies.

However, these cases are complex as the CLA provides extra protection to local government and government bodies. In order to establish negligence, you will have to prove that the government body had knowledge of the risk. For example, if you were injured by tripping on a footpath, in order to be successful in your negligence claim you would need to establish that the government body knew of the risk posed by the footpath. This could be established by proving previous complaints or injuries associated with the same fault.

As can be seen there are many different circumstances where a duty of care relationship exists, and not all of them can be listed here. All duty of care cases are different and the outcome depends on the circumstances of each individual case.

If you believe you have been injured due to someone else’s negligence, or you believe your injury was caused by someone who owed you a duty of care, it is advised that you consult an accredited professional in personal injury law as you may be able to recover monetary compensation, payment of medicals and treatment, and economic loss.

If you would like to discuss your potential duty of care claim, please contact Matthew Garling on (02) 8518 (02) 8329 9500 or mgarling@garlingandco.com.au.

Would you like assistance with your claim?

Complete our free, no obligation confidential case assessment form and we’ll get back to you within 24 hours.

Alternatively, we are available to talk by phone and email. Please contact our experienced accredited specialist personal injury lawyers to find out how we can help.

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Jude M.
03:54 21 Feb 25
I rang Mr Matthew Garling on a matter, and Matthew gave me his time and honest advice from goodwill. Matthew is a very honest, good man of integrity who went beyond the call of duty. I would highly... recommend Matthew and his company.read more
Pouya Zadbar T.
01:36 15 Feb 25
Garling and Co were very helpful and did their best to get the most payout for my mothers workers compensation claim. We were very happy with their patience and understanding as this was a long and... trying process with the insurance. I Would definitely recommend their services.read more
Don T.
05:59 13 Feb 25
I had an occupational accident for 2 years and after the surgery for a whole year there was no good result and my body was in so much pain that I could not return to work. Everyone told me to find a... lawyer immediately, I did not know which lawyer could help me so I searched on Google. After searching I found that many clients were very satisfied with Garling & Co, so I texted Garling & Co. They immediately called back and asked if I felt pain and could not come to the office, they would come to see me but I replied that I could come. And the legal journey started from there. I met Mr. Garling who was about my age but very enthusiastic and dedicated and he explained and advised me in a way that I could understand all the questions and I agreed with him very much, then he handed over my case to Ms. Allison to contact me. Everything went very well according to his arrangements from the first step to the last step. Until the last day, he explained how the negotiation was going and I understood the whole story. I did not ask for too much and the number I gave was quickly agreed to avoid lengthy legal headaches. In total, after 4 years of the accident and almost 2 years with the help of Garling & Co, everything was resolved happily for all parties. Once again, I thank Mr. Garling, Ms. Allison and everyone at Garling & Co for helping me, they are wonderful and I hope they will continue their good work helping people who need legal help like I need help. Thank you very much Garling & Co.read more
Pedro M.
04:26 11 Feb 25
Thank you so much for all the help and support this past years.I recommend it to anyone who needs help.Thanks again and all the best for the Garling & Co team and a special thanks to Kerry Byrnes.
Ron J.
03:49 11 Feb 25
I had an overall good experience with Garling and Co. I was the victim of a major motorvehicle accident in April 2021. There were a few complications in my case including me having to move overseas... for 2 years temporarily during the progression of my claim and original lawyer from Garling that handled my case leaving the firm. The move overseas resulted in the insurer cutting off my income replacement, which lasted for 9 months, which as you can imagine created a major financial strain on the family On both these occasions, Garling worked to get a good result. They fought in front of the NSW Panel, and got a reported decision that states that all Permanent Residents and Citizens of Australia have the right to be paid income replacement even when overseas, during an accident claim under CTP cover. They also worked very hard in the face of a typically uncooperative and obstructive insurer to progress my claim over the last (almost 4 years) and the replacement lawyer Kerry Burns has done amazing work, with care, empathy and professionalism. I've had a good experience with them!read more
Sandra C.
03:27 06 Feb 25
Garling & Co Lawyers were professional from start to finish. They made me feel like I was as important to them as all their clients. Emma Perkins and her team went over and above in all aspects to... exceed my expectations. Highly recommended.read more
kokomo U.
01:38 15 Jan 25
Such a difficult time for me and so grateful to have alison and Mathews help...knowing I could trust in their knowledge, along with the understanding and compassion I received helped make a trying... time easier to navigate. Thankyou guys, would highly recommendread more
Sam H.
09:47 17 Dec 24
Very knowledgeable, explains everything very clearly and highly recommend.
Rachel R.
09:13 17 Nov 24
Although a long journey, the team at Garling & Co Lawyers have been amazing. They are thorough and clear with the processes and the expectations. It is a pleasure dealing with Emma and Rebecca. They... take all the weight off our shoulders when it comes to all the legal stuff and they make us feel comfortable and confident in their ability to look after us.read more
Angie & Brian M.
00:58 18 Sep 24
We cannot recommend Garling and Co. Lawyers highly enough! Our principal solicitor, Matthew Garling, was absolutely outstanding throughout our entire legal journey. He, along with the fantastic team... in the office, especially Allison, provided outstanding support. They were always responsive, willing to listen, and took the time to thoroughly explain the entire process. Thanks to their dedication and expertise, we achieved a brilliant outcome.read more

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